Anwendung wechseln:
This support package enables you to purchase a fixed support allowance at special rates with priority handling, in addition to the existing support channels. Services are provided via email or telephone support and/or remote PC maintenance, as well as through ancillary services. Charges are based on actual effort incurred and include both the time spent on the phone and the time the support engineer spends analyzing and resolving the customer's request.
You can make use of support services for the following eWaste products:
eANVportal / eNATUREcloud / eTFSportal
Qualified support enquiries via the integrated support form. Alternatively, emails can be sent to support@axians-ewaste.com. Please always include your support contract number
The classification of whether an eWaste support enquiry qualifies for free or chargeable support is carried out in accordance with the support guidelines (see link: https://www.axians-ewaste.com/en/services/support-2/ ).
Contract Conditions / Duration
The contract becomes effective by placing an order and the subsequent order confirmation by Axians. The duration of the present contract is 2 calendar years and will be automatically renewed at the end of the year if not cancelled 6 weeks before the end of the year. For subscriptions commencing during the year, charges will be applied on a pro rata basis for the remaining calendar months of the current year. Detectable software errors of eWaste products shall not be deducted from the support quota. Please note that the unused support quota cannot be carried foward to the following year. Terms of payment & period of validity shall be governed by the Axians Commercial Terms and Conditions, which are available at: https://www.axians-ewaste.com/ctc The prices stated do not include travel and expenses for any on-site services that may be required.
Axians eWaste GmbH
Hörvelsinger Weg 21
89081 Ulm
Deutschland
info@axians-ewaste.com
+49 731 1551-115
